General policy
Last updated: 9 September 2026.
Before confirmationRequest can be withdrawnA general inquiry can be closed before a paid service or property arrangement is confirmed.
After service work beginsCompleted work may be chargeableShortlist preparation, consultation or coordination already performed may reduce or eliminate a refund according to the accepted written scope.
Property deposit or rentThird-party terms may applyRefundability may depend on the owner’s or agent’s written property agreement, dates and cancellation conditions.
Unavailable propertyAlternative or applicable refundIf a confirmed service cannot be delivered, we will offer an appropriate alternative or process the amount refundable under the accepted written terms.
Refund routeTraceable original routeApproved refunds should normally be returned through a traceable route to the original payer, subject to verification and applicable bank processing.
Request channel+62 896-7183-6304Send the invoice or request reference through official WhatsApp or email ptflowerislandgroup@gmail.com.